Privacy Policy

Last updated: 7/8/26

1. Overview

This Privacy Policy explains how Pivo Web LLC (“Pivo Web,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website, use our Services, or subscribe to our SMS or email communications.

By using our website, engaging our Services, or opting in to our SMS or email programs, you agree to the collection and use of information in accordance with this Privacy Policy.

Our Terms & Conditions are available at:

2. What Information We Collect

2.1 Information You Provide Directly

We may collect information you voluntarily provide, such as:

• Name, company name, title/role
• Email address, phone number (including mobile number), mailing address
• Billing and payment information (processed through third-party payment providers)
• Account login details you provide so we can manage your marketing platforms
• Content and materials you provide (e.g., images, copy, brand assets)
• Communication preferences (e.g., SMS opt-in, email opt-in)
• Messages or correspondence with us (including support requests, feedback, and inquiries)
• 2.2 Information Collected Automatically (Cookies & Tracking Technologies)

When you visit our website or use Services we manage, we and/or our third-party partners may automatically collect:

• IP address
• Device identifiers and browser type
• Operating system and device type
• Referring URLs and pages viewed
• Date and time of visits
• Clickstream and usage data
• Pixel or tag-based events (e.g., page views, conversions, form submissions)
• We use cookies, pixels, tags, web beacons, and similar technologies to collect this information. See Section 4 – Cookies & Tracking Technologies for more detail.

2.3 Information from Third Parties

We may receive information about you from:

• Advertising platforms (e.g., Google Ads, Meta, etc.)
• Analytics providers (e.g., Google Analytics)
• CRM, marketing automation, or e-commerce tools that you connect to our Services
• Publicly available sources or third-party data providers

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing, operating, and improving our Services
• Setting up, managing, and optimizing your marketing campaigns
• Communicating with you about projects, deliverables, performance, and billing
• Sending administrative messages, updates, and service-related notifications
• Sending marketing communications (email, SMS, or other) if you have opted in or where otherwise permitted by law
• Personalizing and improving your experience on our website and Services
• Analyzing, measuring, and reporting on the performance of our campaigns and website
• Detecting, preventing, and addressing technical issues, fraud, or abuse
• Complying with legal and regulatory obligations, enforcing our agreements, and protecting the security or integrity of our systems
• We will not sell your personal information. We will not share your SMS opt-in status or phone number with third parties for their own independent marketing purposes.
• For additional SMS-specific terms, see Section 6 – SMS Program Terms & Disclosures.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your settings and preferences
• Maintain session information and secure logins
• Analyze site usage and performance
• Support advertising and retargeting campaigns (for us and, when applicable, for you as our client)

4.1 Your Choices

Browser Settings: Most browsers allow you to block or delete cookies. Doing so may impact certain features or functionality of the site.

Opt-Out Tools: You may use platform-specific tools (e.g., Google’s Ads Settings, Meta ad preferences) to manage some advertising-related tracking.

Consent Banners (If Used): On some properties, we may display a cookie banner where you can accept, reject, or manage cookie categories, in line with applicable law.

5. Legal Bases for Processing (Where Applicable)

Where required by applicable law (e.g., GDPR), we rely on one or more of the following legal bases to process personal data:

• Consent (e.g., when you opt in to receive SMS or email marketing)
• Performance of a contract (e.g., to deliver Services under an SOW)
• Compliance with a legal obligation
• Legitimate interests (e.g., improving Services, preventing fraud, internal analytics), provided that such interests are not overridden by your rights and freedoms

6. SMS Program Terms & Disclosures

This section applies specifically to our SMS messaging programs.

6.1 Description of SMS Program and Use Cases

By providing your mobile number and explicitly opting in to receive SMS messages from Pivo Web (for example, via online form, website, keyword opt-in, or written consent), you agree that:

You may receive recurring messages related to Pivo Web services, marketing, and/or support.

Message types may include:

• Service announcements and updates
• Project or account notifications
• Promotional offers and special campaigns
• Reminders about upcoming calls, meetings, or deadlines
• Requests for feedback or surveys
• Support and customer service responses

The exact frequency of messages may vary, but we aim to send only messages relevant to your relationship with Pivo Web.

6.2 SMS Opt-In Details

You must provide an active mobile number and agree to these terms and our Privacy Policy to opt in to our SMS program.

Opt-in may be collected via web forms, checkout pages, signed agreements, or other methods clearly stating you consent to receive SMS communications from Pivo Web.

By opting in, you represent that you are the owner or primary user of the provided mobile number and are authorized to receive SMS on that number.

6.3 No Sharing of SMS Opt-In Data

We do not:

• Sell your SMS opt-in data or mobile number.
• Share your SMS opt-in status or phone number with third parties for their own independent marketing or promotional purposes.
• We may share your phone number only as necessary with our SMS platform providers or other vendors solely to send and manage messages on our behalf, and they are obligated to use it only for that purpose.

6.4 How to Opt-Out of SMS (Text “STOP”)

You can stop receiving SMS messages from us at any time:

• Text “STOP” in response to any of our messages.
• After texting “STOP,” you may receive one final SMS confirming your opt-out. After that, you will no longer receive SMS messages from that specific program.
• If you have multiple active SMS programs with us, you may need to reply “STOP” separately to each program or contact us directly.
• You can also request to opt-out by contacting:
• Email: support@pivoweb.com

Phone: [Insert business phone number]

We will process opt-out requests as promptly as reasonably possible.

6.5 Support & Help for SMS Program

If you need help with our SMS program:

Text “HELP” in response to any message for basic information; or

Contact us directly at:

Email: support@pivoweb.com

Mailing Address: 8643 South Duck Ridge Way, West Jordan, UT

6.6 Message & Data Rates Disclosure

Message and data rates may apply. You are responsible for any charges imposed by your mobile carrier related to SMS messages, including:

• Per-message fees (for sending or receiving)
• Data usage charges
• International messaging charges (if applicable)
• Check with your wireless carrier for details about your text/data plan.
• 6.7 Carrier Liability Disclaimer
• Mobile carriers are not liable for delayed or undelivered messages. Delivery of messages depends on your network provider and device capabilities, which are outside of Pivo Web’s control.

6.8 Age Restriction (18+)

Our Services and SMS program are intended for individuals aged 18 years or older. By opting in to our SMS program or using our Services, you represent and warrant that:

• You are at least 18 years old; and
• You have the legal capacity to enter into a binding agreement.
• We do not knowingly collect or solicit personal information from anyone under the age of 18.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect and process, including:

• Secured systems, password policies, and role-based access controls
• Encryption for certain data in transit (e.g., HTTPS)
• Use of reputable third-party hosting and payment processors
• Periodic review of internal processes and access permissions
• However, no method of transmission or storage is 100% secure. You acknowledge that we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide Services and complete projects
• Comply with our legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements
• We may anonymize or aggregate information so that it can no longer be associated with a specific individual, in which case that data may be retained indefinitely.

9. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction or update of your information
• Request deletion of your personal information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent (e.g., marketing SMS or email)
• Request a copy of your data in a portable format (where applicable)

To exercise any of these rights, contact us at:

• Email: support@pivoweb.com
• Mailing Address: 8643 South Duck Ridge Way, West Jordan, UT
• We may take reasonable steps to verify your identity before responding to your request.

10. Third-Party Services

We may use third-party service providers (such as hosting providers, analytics providers, SMS platforms, and payment processors) to support our operations. These providers may have access to your personal information only as necessary to perform services on our behalf and are obligated not to disclose or use it for any other purpose.

Our website and Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the content or privacy practices of those third parties.

11. International Data Transfers

If you access our website or use our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our or our service providers’ servers are located. Data protection laws in these countries may differ from those in your jurisdiction.

Where required by law, we will implement appropriate safeguards to protect personal data transferred internationally.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. Your continued use of our website or Services after any changes have been posted signifies your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: support@pivoweb.com
• Mailing Address: 8643 South Duck Ridge Way, West Jordan, UT